IMAP Email Syncing, Account Connection and Mail Delivery Degraded
Incident Report for Contactually
This incident has been resolved.
Posted Jan 23, 2019 - 13:24 EST
A fix has been implemented and we are monitoring the results.
Posted Jan 23, 2019 - 12:41 EST
We've identified an issue with our upstream provider, Nylas, that is impact a degradation in performance affecting IMAP accounts only. Google and Office365 accounts are completely unaffected.

For more information, please see for updates from Nylas. We will keep you up to date as we learn more.
Posted Jan 23, 2019 - 11:45 EST
This incident affected: Syncing Services (IMAP - Mail sync, IMAP - Mail Delivery).