Delayed CSV Imports
Incident Report for Contactually
Resolved
This incident has been resolved.
Posted Jan 10, 2019 - 17:53 EST
Monitoring
We're monitoring now that the fix is live and early signs show that the core issue has been resolved. We'll continue to monitor to be sure.
Posted Jan 10, 2019 - 17:46 EST
Identified
After further investigation - the initial fix mitigated part of the issue, but not completely. We're continuing to work on a full solution.
Posted Jan 10, 2019 - 17:04 EST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jan 10, 2019 - 16:48 EST
Update
We are continuing to work on a fix for this issue.
Posted Jan 10, 2019 - 15:49 EST
Identified
We believe we've identified the cause of the delays, and will be deploying at fix in the next 15-20 minutes that should mitigate the issue. Please do not try re-importing your CSVs during this time, as it will further delay your CSV imports.
Posted Jan 10, 2019 - 15:44 EST
Investigating
We're investigating an issue that is causing CSV imports to be delayed in processing, sometimes sending multiple email notifications as a result. We'll provide updates as they become available.
Posted Jan 10, 2019 - 15:24 EST
This incident affected: Syncing Services (CSV Imports).