Contactually
All Systems Operational
Client Applications Operational
90 days ago
99.95 % uptime
Today
Web Application   ? Operational
90 days ago
99.95 % uptime
Today
iOS application   ? Operational
Android application   ? Operational
v2 API   Operational
90 days ago
99.95 % uptime
Today
Syncing Services Operational
Mail sync   ? Operational
Contact sync   Operational
Send mail   ? Operational
Billing Integration   Operational
Developer Documentation   Operational
Support Site   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
API Request Throughput
Fetching
Past Incidents
Jan 18, 2018
Completed - The scheduled maintenance has been completed.
Jan 18, 01:51 EST
Verifying - We're continuing to migrate jobs scheduled for much further in the future (days or weeks). Current app functionality is now 100% restored with no web downtime. We'll post a final update once the migration is complete.
Jan 17, 23:35 EST
Update - We've begun processing background jobs again while the remainder of the queue migration completes.
Jan 17, 23:16 EST
In progress - Scheduled maintenance is under-way. During this time, background jobs will not be processed. Web traffic will be unaffected.
Jan 17, 22:57 EST
Scheduled - The application's background workers will temporarily be unavailable while we upgrade our background job system. We are planning for 30 minutes of degraded processing for queues, but hope to be done sooner.
Jan 16, 10:57 EST
Jan 16, 2018

No incidents reported.

Jan 15, 2018

No incidents reported.

Jan 14, 2018

No incidents reported.

Jan 13, 2018

No incidents reported.

Jan 12, 2018

No incidents reported.

Jan 11, 2018
Resolved - The payment service has been restored.
Jan 11, 15:33 EST
Monitoring - Our payment processor Zuora is having issues currently.
Jan 11, 14:02 EST
Jan 10, 2018

No incidents reported.

Jan 9, 2018

No incidents reported.

Jan 8, 2018

No incidents reported.

Jan 7, 2018

No incidents reported.

Jan 6, 2018

No incidents reported.

Jan 5, 2018
Resolved - This incident has been resolved.
Jan 5, 03:37 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 5, 00:58 EST
Update - We've brought the web application back up, but are still undergoing disaster recovery for our primary Redis instance.
Jan 5, 00:32 EST
Identified - We've identified a problem with our job payload system which is causing the application to fail to load. We're implementing a fix immediately.
Jan 4, 23:43 EST
Jan 4, 2018
Resolved - This incident has been resolved.
Jan 4, 18:22 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 4, 18:10 EST
Identified - We've identified an issue with one of our underlying datastore receiving too many connections, which is causing some pages to fail to load. We're investigating the issue and a possible solution.
Jan 4, 17:27 EST
Completed - The scheduled maintenance has been completed.
Jan 4, 00:25 EST
Verifying - Verification is currently underway for the maintenance items.
Jan 4, 00:19 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 4, 00:00 EST
Scheduled - We're performing a database migration that will require a few minutes of downtime. We're expecting between 10-15 minutes of downtime, though potentially less. API responses will return 503 statuses during this brief period.
Jan 2, 14:18 EST